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Difficult Conversations

  • Difficult Conversations - 2 Hours CPD

    This session is designed to provide line managers with tools and techniques for dealing with difficult conversations. Whether they are with clients, colleagues or employees, these frameworks help to structure the feedback in a positive way.

    • Why people behave in a difficult manner
    • Understanding what drives the other person
    • Using your emotional Intelligence
    • Phases of a difficult incident
    • How to win over a difficult customer
    • Giving & receiving feedback

    CPD - 2 hours

    Course time - 12.30 to 2.30pm with sandwich lunch provided. The timings are designed to minimise disruption to the working day, whilst providing relevant and cost effective CPD. 

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Upcoming Courses

Tutor: Mary Curtis

Cost: £125