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Customer Service

Course Overview

Excellent customer service is key to client retention. This course ranges from an exploration of good customer service, communication, complaints and difficult customers.

Your learning outcomes

  • Why customer service matters
  • Why is it important?
  • Who are our customers?
  • What is excellent service?
  • Respecting people differences
  • Handling requests
  • Communication skills
  • Handling complaints
  • Dealing with difficult customers

Who is this course for

All staff who interact with internal and external customers.

Course duration

30 minutes

Cost

£35

To book, please e-mail